Description:
Inside Sales, Customer Service and Quotations is the life blood of our organization. Experience lighting people will provide sales, support and service to all our distributor customers. Quotations, product crossovers, lighting layouts supplement our outside sales force and help close immediate sales. A successful candidate will have 2+ years of lighting experience preferably in a manufacturing environment. The candidate will work closely with management and have high visibility within the organization. Hard work, creativity, and salesmanship will be rewarded.

Essential Functions (includes, but are not limited to):
• Receives and responds to incoming calls from specifiers, representatives, distributors and contractors by answering their questions and, if necessary, directs call to the appropriate department.
• Provides quotations, product crossovers and lighting layouts to help sales force and distributors close sales.
• Develops sales opportunities by building rapport; providing technical information and explanations; preparing quotations and soliciting business from existing customers.
• Provide quotations based on profit parameters.
• Closes new accounts by answering telephone, fax, and e-mail inquiries; verifying and entering information.
• Processes RGA requests and follows up to ensure the request is processed quickly and accurately.
• Evaluates all expedite requests to determine urgency.
• Processes credit and commission adjustments and provides accounting with proper information.
• Responds to all field problem calls and resolves minor problems.
• Assists in keeping representatives updated on new product information and changes in products.
• Work with operations to ensure excellent customer service and meet lead time commitments.

Skills and Key Competencies (includes, but are not limited to):
• Experience in the lighting or electrical industry.
• Excellent verbal, written, and phone communication skills.
• Strong customer orientation.
• Excellent interpersonal skills.
• Knowledge of manufacturing.
• Ability to work independently under pressure and work cooperatively as a member of a team.
• Very good time management skills and the ability to organize and manage multiple priorities.
• Ability to consistently achieve superior results working in a fast-paced environment and under the pressure of tight time requirements.
• Experience in providing customer service duties that requires the ability to understand technical information and details.
• Excellent computer skills including order entry system, quotations system, excel and e-mail.

Visit our website: www.mobern.com. We offer a competitive compensation and benefits package, commensurate with your skills and experience.

Email your resume and salary requirements to: sales@mobern.com